To help you get started we’ve compiled a list of the most frequently asked questions we receive and the answers to those questions. Chances are that more than 80% of your questions can be answered by reading through the questions and answers below.
Due to the conditions of our financial services license we are unable to advise on any matters considered personal, however we hope the following will answer any questions you have about Agora Financial Australia and our services. If you can’t find what you’re looking for here, please don’t hesitate to Contact Us directly.
I just subscribed to one of your newsletters, where do I start?
First, read the confirmation email. This email will provide you with your unique username and password and a link to the subscriber only website. In it you will also find information on any special reports you should read before you start investing in any of the editor’s recommendations. It will provide you with a tax invoice and important information regarding your subscription and our contact details should you need assistance.
You will also find a link to our financial services guide, which can also be downloaded here.
Secondly, go to the subscriber only section of the website using the link on your confirmation email or login portal on the top right hand corner of Agora Financial Australia website. When you log in you will see all the newsletters you are currently subscribed to. Simply click on the newsletter you want and you will be taken to its dedicated website. When you first subscribe to a paid subscription newsletter you will be given a username and password to log into the subscriber only section. You will need to update this temporary password when you first log in.
Thirdly, ensure you familiarise yourself with the reports. Reading the previous monthly issues and weekly updates will give you a taste of the writing style and what kind of research you can expect. As a new member, you might like to read the material under ‘Special Reports’. These reports have been written with the new subscriber in mind, and give you an idea of what you can expect from your new service. Also, in some cases, a special report may give you insight into what makes each editor tick.
Now, we aren’t going to tell you straight out to buy ‘this stock’, the whole point is that you read the research and make your own decision on what stocks are suitable to your personal situation. On the last page of the latest monthly issue you’ll find a table with the current buy-list and the date the stocks were recommended. Go back to the issues the stocks were originally recommended in for the research. Every month each stock will be updated with a ‘buy’ ‘hold’ or ‘sell’ status. However, after reading the research, check the current stock price and make your own decision.
The weekly updates will contain current information on the stocks since they’ve been in the portfolio, useful information on trading and other aspects of the market you may be interested in. Good luck!
How do I update my credit card details?
To update your credit card details please call customer service directly on 1300 029 501 or if calling from overseas +61 3 8657 3902. This ensures maximum security of your payment details. Please remember to keep your credit card details current and up to date. If your credit card is declined due to you either changing credit card numbers or your credit card expiring your subscription will be cancelled and you may miss important information and trade alerts.
How do I cancel my subscription?
You can cancel your subscription to any Agora Financial Australia service at any time, however we do not offer refunds on advance payments (with the exception of obligation free trial periods). As soon as you cancel your subscription all emails will stop and you will no longer have access to the members’ area of the website. To cancel a subscription please call customer service on 1300 029 501 or if calling from overseas +61 3 8657 3902. You can also contact customer service via email at email@example.com
What if I get stuck or I can't find the answer here?
First don’t panic. Second, contact our customer services team. If they can answer your question they will. If they can’t, you may find the answer to your question in a weekly update or monthly issue. They will let you know where to find it. Email them at firstname.lastname@example.org or call directly on 1300 029 501 or if calling from overseas +61 3 8657 3902.
What is the difference between general and personal advice?
Advice given to a person is personal advice where the provider of the advice has considered one or more of the person’s objectives, financial situation and needs, or a reasonable person might expect the provider to have considered these matters.
General advice is financial product advice that is not personal advice. It intended to influence a person or persons in making a decision in relation to a particular financial product(s) or an interest in a particular financial product(s) or could reasonably be regarded as being intended to have such an influence.
What is a stop loss?
A stop loss (also known as a stop loss order) is an order you place with your broker to sell your position if the share price drops below a certain level (Or above if you are short selling). For instance, if the share price of XYZ Ltd was trading at 90 cents, you could place a stop order at 80 cents.
This means if the share price falls to 80 cents your broker will sell you out of the position for around that price. Warning: If the shares ‘gapped’ lower to say, 75 cents then you order would be executed at that price. Your order may not get filled at the level at which you place your stop.
If you’ve never placed a stop order with a broker, our advice is to give them a call to ask them about it. Sometimes different brokers have different rules and procedures over how these trades are handled so it’s best to check with them first.
Can I use leverage with the recommendations?
That’s completely up to you. If you’re a more advanced trader you can use leveraged instruments if you want to ‘bet’ yourself a bigger stake in a trade. Contact your broker for more information.
What is the 'Buy-up-to price'?
Some of our editors include a buy-up-to price for each recommendation. These take into account a lot of factors and are carefully planned. Depending on when you subscribe to a newsletter some of the recommendations may or may not have passed the recommended buy-up-to price.
Recent market conditions do have an effect on the price and as markets can be volatile the stock may trade in that range again. An editor will move the buy-up-to price if they believe it necessary. After reading our research we hope that you will make your own decision as to the price you are comfortable with.
Do you hold any interest in the companies recommended?
No. It’s not the most popular policy among staff, nor is it legally required. We could own the shares we write about as long as we disclosed it and it is in accordance with our staff trading policy.
And there’s an understandable argument that a share recommendation has more credibility if the editor puts his money where his mouth is. So why not allow it?
It keeps things simple and direct. For one, the buy and sell recommendations made by editors are not compromised by any personal emotional or financial interest in the share. It keeps them objective. More importantly, it keeps the business relationship clear: our editors are paid full time to research and write the kind of stories that they probably wouldn’t be allowed to write anywhere else. Their compensation, and really the whole firm’s viability, hinges on whether you find the work we do useful and profitable. We don’t make management fees because we don’t manage money. We only make money if readers find our ideas intriguing enough to subscribe to a service and useful enough to continue subscribing. Clean, transparent, and without any hidden incentives. And if that is not good enough for you, it’s hard to imagine what is!
For full details of Agora Financial Australia’s staff trading policy please refer to our financial services guide under the conflict of interest section – Click Here. https://agorafinancial.com.au/financial-services-guide/
Is this risky? Could I lose a lot of money?
With investing and trading there’s always the potential to lose big. It’s important to remember that when investing, your capital is at risk. The value of any investment, and the income derived from it, can go down as well as up. For any investment, never invest more than you can afford to lose. Please seek professional independent financial advice if you are unsure and regarding your own personal situation.
How much money should I stake in each trade?
It’s been said before and we’ll repeat it now: Never Invest More Than You Can Afford to Lose. But in the end this is down to you and your personal circumstances and risk tolerance. The minimum investment allowed on the ASX is $500.
What do I do if I’ve forgotten or lost my password?
If you have lost your password you can retrieve it through the Agora Financial Australia website. When you are logged out you will see a ‘Lost Password’ link in the top right corner of the page in the login box. Click on this link and then enter in your email address and hit the ‘Get My New Password’ button. Make sure you use the email address linked to your account. You should receive your password via email within 15–20 minutes. If you do not receive an email please contact customer service at email@example.com or call 1300 029 501 or 03 8657 3902 if calling international and they will be able to tell you your password and/or update it for you.
How do I change my login details?
The username provided to you by Agora Financial Australia is permanent. If you do need to change this you can do so directly through customer service. You can update your password manually at any time in the Manage My Account section of the Agora Financial Australia website. To do this make sure you are logged in. Once logged in you can access the customer self service area. You will find a link to change your password on this page. Your password will update immediately after you have completed the process.